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Owned and operated by Luxe Solstice, our team is ready to help with orders, product questions, or design advice for your outdoor space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment's progress directly from the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your patio or outdoor space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or color?
We are happy to help with exchanges within our 30-Day Returns window. Simply reach out to our team with your order number and the item you would like instead, and we will walk you through the process.
What materials are your fire pits and patio furniture made from?
Our fire pits, pergolas, gazebos, and patio furniture sets are crafted from weather-resistant materials designed for long-term outdoor use. Each product page includes detailed material and construction information so you can choose the best option for your space.
Can you help me choose the right pergola or furniture set for my patio?
Absolutely. Whether you are furnishing a small deck or a large backyard, our team can help you find the right size, style, and configuration. Send us your space dimensions and preferences, and we will share tailored recommendations.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our team aims to reply to every inquiry within one business day so your project stays on track.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If your purchase is not the perfect match for your outdoor space, our return policy has you covered.
